The VSB Mobility Guarantee
It is important to us that you arrive at your destination reliably and on time.
If this is not the case, just take a cab.
In terms of the Mobility Guarantee, the VSB refunds your expenses up to a certain amount.
How to make demands on the Mobility Guarantee?
The Mobility Guarantee applies if you reach your destination 30 minutes later due to a delay or cancellation and if there are no other alternatives to travel by bus or train.
Who has demands on the Mobility Guarantee?
Adult passengers travelling with a WochenCard, MonatsCard, AboCard or AboCard Senior from the VSB (incl. 3er-Tarif issued by the VSB) as well as disabled persons that are travelling for free are allowed to receive a refund of expenses.
There is no refund of expenses for passengers travelling with Single / SingleDayTickets or ZeitCards.
How much is the refund of expenses?
If you are travelling with an AboCard, you will receive a refund of expenses up to 50 Euro.
Passengers travelling with a MonatsCard or disabled persons receive a refund of expenses up to 35 Euro.
Passengers travelling with a WochenCard receive a refund of expenses up to 15 Euro.
When is the refund of expenses excluded?
The Mobility Guarantee applies if the fault lies with one of the VSB cooperation transport companies.
In case of force majeure such as storms, winter conditions, accidents, police / emergency operations, bomb threats, strikes or interruptions on the part of any third parties and in case of announced activities such as road or railway closures, there is unfortunately no refund of expenses. There is also no refund of expenses if the delay or cancellation is known before buying the ticket.
How can you make demands on the Mobility Guarantee?
Please be so kind as to fill in the application form, enclose the original cab receipt and a copy of your ticket and send it to us within 14 days after the incident. After verifying the claim, the refund of expenses will be transferred to the nominated bank account. A cash payment as well as a compensation when buying another ticket are excluded. The VSB Mobility Guarantee is a volunatry benefit without any legal right.
Here, you have the possibility to download the application form for a refund of expenses in terms of the Mobility Guarantee.